Return Policy

Thank you for choosing Gnomon Watches! We want you to love your new timepiece. Please take a moment to review our return policy:

• Our Quality Guarantee: Every single watch we sell undergoes rigorous testing on our WITSCHI timing and water-resistance machines to ensure perfect accuracy and integrity before it ever leaves our office.
  
• Eligible Returns: With the exception of accessories and straps, all of our watches come with a 14-day return policy.
• Arrived Damaged or Incorrect? If your order arrives damaged or isn't what you expected, please let us know within 24 hours (or the next business day) of delivery. You will then have up to 14 days to return the watch to our office.
  
• Refund Details: For returns requesting a refund within 7 days of purchase, a restocking fee of USD $40.00 per watch will be deducted to help cover transaction processing fees. Your refund will be processed within 5 working days after our team inspects and accepts the returned item.
  
• Fees and Exchange Rates: Return shipping and any applicable import fees are the responsibility of the client. Refunds are issued in the original purchase currency, and we kindly note that we cannot reimburse differences caused by exchange rate fluctuations or bank charges.
  
• Payment Methods: Refunds will be credited directly back to your original PayPal account or bank transfer account.
  
  Please contact us at info@gnomonwatches.com prior to return.
  
  The RETURN POLICY is only applicable to orders placed through our website.

RETURN TERMS AND CONDITIONS

• Return Shipping: You will be responsible for the return shipping costs. Because the watch remains your responsibility until it safely arrives back at our facility, we highly recommend purchasing shipping insurance.
• Original Shipping Fees: Please note that any shipping charges paid on your original order are non-refundable.
• Free Shipping Deduction: If your order qualified for free shipping, the actual cost of that initial shipment (estimated at USD $40) will be deducted from your final refund.
• Duties & Taxes: Gnomon Watches cannot reimburse any customs duties, local taxes, or fees incurred during the initial delivery or return process.

Item Condition & Packaging

• Keep it Pristine: To qualify for a full refund, the watch must be completely unworn, unaltered, and show absolutely no signs of use.
• Keep the Plastics On: Please do not remove any plastic coverings, hang tags, or security tags until you are 100% sure you are keeping the watch. Leather or rubber straps must remain unmarked and in perfect condition.
• Original Packaging: Please include all original boxes, tags, and accessories (like tools or extra straps). To protect the watch box from damage, please do not use it as the outer shipping box.
• Pack with Care: Please securely wrap the return in bubble wrap to protect it during transit.

A Quick Note on Unauthorized Returns To avoid any delays or issues, please ensure your return is pre-authorized. Unauthorized returns that do not meet these conditions may unfortunately be sent back to you, or subject to a 10% administrative/restocking fee.

ITEMS NOT ELIGIBLE FOR RETURN

To help us keep offering the best possible prices and service, please note a few important guidelines regarding returns and exchanges:

• Sale Items: All purchases of sale items are final. We are unable to offer refunds, exchanges, or cancellations on these pieces.
• Custom & Personalized Pieces: Items that have been custom-ordered or personalized just for you cannot be returned or exchanged.
• Watch Condition: To be eligible for a return, watches must be in their original, unaltered condition. We cannot accept returns if the original wrapping has been removed, the bracelet has been sized, or the watch has been worn.
• Returned Condition: When an item arrives back at our warehouse, it must be in fully sellable condition. If an item is returned in an unsellable state, GNOMONWATCHES reserves the right to refuse the refund or deduct 30% from the original purchase price.